Salesforce Services Cloud

  • Salesforce Certified Service ConsultantX1

    Salesforce©
    service consultant

  • Salesforce Certified AdministratorX3

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    Administrator

  • Salesforce Certified Sales ConsultantX3

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    sales consultant

  • Salesforce Certified ProgrammerX1

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    programmer

  • Salesforce Certified Pardot ConsultantX1

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    pardot consultant

  • Salesforce Certified App BuilderX4

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    app builder

  • Salesforce Certified Platform DeveloperX2

    Salesforce©
    platform developer

Top Salesforce Service Cloud Implementation & Customization Agency

Salesforce Service Cloud is a customer service and support application which helps your support team keep your customers happy — without going crazy trying to keep up with multiple channels of communication. As a Salesforce partner agency, we’ll help you set up and develop Salesforce Service to improve the way your agents manage cases and communicate with your customers.

Our Service Cloud implementation teams recognize that each customer has unique needs and processes. Therefore we offer a wide range of solutions and options tailored to your individual model for customer-centric services.

Rave brings enterprises the best of innovation from Salesforce, such as Chatter, contact center, social media, social communities, live agent and analytics, each of which may be customized to enhance the value for your customer community.

What we do

We help you define your requirements through stakeholder workshops and user groups. Then, we create user stories, UX and wireframes ranging from a dozen to over two-hundred. This is best practice to make sure your users can do everything they need to.

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    Defining Your Solutions

    We help you define your requirements through stakeholder workshops and user groups. Then, we create user stories, UX and wireframes ranging from a dozen to over two-hundred. This is best practice to make sure your users can do everything they need to.

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    Sprint-based Development

    Once everyone’s agreed on the requirements of the projects, we come up with wish-lists of “must haves”, “nice to haves”, and “low priority” tasks. Looking at the user stories, we then plan a series of sprints, typically using six-weeks, broken up into one-week planning, two weeks on build, another on UAT, and two week’s rest. Then, it’s time to review and repeat.

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    Deployment and Training

    Nearly there! Now it’s time to plan out the deployment in a controlled way. This means unit testing; realistic timeframes; content freezes; and change set control. Finally, who is it on your team that we’ll need to train? We’re entirely flexible to your needs.

Key Features of Salesforce Service Cloud

See all of the features that make Service Cloud Lightning the most complete customer service platform, including Lightning Service Console, case management, Omni-channel routing, macros, and a lot more.

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    Lightning Service Console

    Increase agent productivity with the next-generation of agent experience. Put all the information agents need at their fingertips for a 360-degree view of customers.

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    Case Management

    Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.

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    Workflow and Approvals

    Customize and automate any customer service or approval process with drag-and-drop simplicity using Workflow.

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    Omni-channel Routing

    Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.

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    Telephony Integration

    Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.

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    Social Customer Service

    Monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.

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    Automation with Macros

    Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently.

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    Account and Contact Management

    Be ready when customers reach out to your company by arming agents with critical data about past communications right at their fingertips.

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    Custom Reports and Dashboards

    Make informed decisions with real-time reports. Track cases and customer information for a 360-degree view of the customer.

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    Asset and Order Management

    Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.

Magento Enterprise Only Features & Services

Features

Lightning
Essentials

Lightning
Professional

Lightning
Enterprise

Lightning
Unlimited

Introduction

Connect to customers on email, Facebook, Twitter, and your website with a service console designed to give you everything you need to help your customers, on one screen.

Track your customer cases, manage service contracts and entitlements, and leverage the best-in-class Service Console app. Get real-time business insights with customizable reports and dashboards.

Manage complex case requirements & differentiate the agent experience with access to unlimited Service Console apps. Customize Salesforce to your company with custom record types & automate complex business processes and integrate with any system using our API.

Customize Service Cloud Lightning to scale customer service processes and improve productivity. Live Agent Web chat and Salesforce Knowledge to better service your customers. Access to unlimited online training, 24/7 toll-free support, and over 100 admin services.

Collaborate across your company

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Equip Every Agent with Productivity Tools

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Personalize the Service Experience with Digital Engagement

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Empower Customers with Self-service Communities

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Transform Field Service Operations

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Get Real-time Business Insights

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Cross-sell and upsell more easily

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Connect Service Info to any App

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Customize and automate processes

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Get the most out of Salesforce

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HERE ARE JUST A FEW SALESFORCE PROJECTS

THEY RAVE ABOUT US TOO

  • Our migration to Salesforce was quite complicated but Rave Infosys makes it seamless.

    Gary Wolfson
    President & CEO, Wolf Medical Supply, Inc.

  • Rave Infosys keeps everything moving smoothly, makes sure all the deadlines are met while maintaining the high standards.

    Jaime Barajas
    Founder, Student Aid Center

  • Rave Infosys was great helping us with utilizing the Salesforce platform throughout our business. They were practical and realistic with capabilities of the system within the needs for our business. All timelines were met, communication was great and the end product they delivered was great! I would 100 percent recommend them to anyone looking to utilize the power of Salesforce.

    Oliver Seidler
    Founder, Meridian Trust Investments

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