Salesforce vs Zoho CRM vs SugarCRM

By Aakanksha Patel
August 16, 2017
Salesforce vs Zoho CRM vs SugarCRM

Salesforce CRM Vs Zoho CRM VS SugarCRM: Which is the Best Business CRM?

There is such a huge number of CRM Software alternatives in today’s market that choosing the CRM solution for your business may be difficult. This CRM product comparison will help you to find an affordable software that will suit your business requirements. Whether you’re choosing between some of the bigger name CRMs like: Salesforce CRM, Zoho CRM, SugarCRM , or are evaluating having your own custom solution implemented, we can help! You can use our CRM comparison to decide on the benefits of one CRM vs using the other CRM. You can use this CRM comparison to review Zoho CRM vs Salesforce CRM, Salesforce CRM vs SugarCRM, and allows you to compare Salesforce vs Sugarcrm vs Zoho in one spot. Whichever CRM you choose, it can be helpful to consult a CMS consultant before choosing a CRM or CMS platform.

Salesforce CRM Review 2017

This is the most well-known cloud based CRM platform. Salesforce is one of the original Software/Platform as a service (SaaS/PaaS) companies offering a fully cloud based application for users. By that we mean, it is a cloud hosted/managed CRM and yet you are able to customize your instance of Salesforce CRM to any extent.

Key Features

  • Lead, Contact, Account, and Opportunity Management
  • Campaign Management
  • Chatter Tool
  • Custom Reports
  • Custom Dashboards
  • Process Builder for Process Automation
  • Territory Management
  • APIs
  • Workflows
  • Person Account
  • Google Apps Integration
  • Sandbox
  • Allows Customization beyond out-of-box functions of Salesforce

Price and Editions

  • Salesforce Group ($25 user/month) limits up to 5 users
  • Salesforce Professional ($75 user/month)
  • Salesforce Enterprise ($150 user/month)
  • Salesforce Unlimited ($300 user/month)

Still want to find out more about Salesforce’s CRM? We’ve put together a very in depth, well researched, and developed blog post about the full features of Saleforce’s CRM. You can read it here, and Learn More About Different SalesForce CRM Editions .

Zoho CRM : CRM Product Review

Zoho CRM is starting to gain some traction in the CRM space. It has great support for Google Apps and Gmail. The gadgets make it very easy to access your CRM directly from Gmail. You can create leads, potentials, and tasks from within Gmail without having to jump back and forth.

Key Features

  • Lead, Contact, Account and Opportunity Management
  • Workflow Automation
  • Multi-Channel Communication
  • Territory Management
  • Customization Using – Zoho Apps, Google App Integration, and Zoho Marketplace
  • Sandbox – Available only in Ultimate edition

Price and Editions

  • Zoho CRM Free (till 3 users) edition for start-ups
  • Zoho CRM Standard ($12 user/month billed annually)
  • Zoho CRM Professional ($20 user/month billed annually)
  • Zoho CRM Enterprise ($35 user/month billed annually)
  • Zoho CRM Ultimate ($100 user/month billed annually)

Learn More About Zoho CRM Pricing & Editions.

SugarCRM: CRM Review 2017

SugarCRM is a unique platform because you have a cloud based solution or a self-hosted solution. Being open source you have access to customize the interface and database in the back-end. Sugar CRM is an excellent option for people looking for a quality CRM, and if you’re comparing CRMs, Sugar has a ton of features to choose from.

Key Features

  • Open Source
  • Cloud Based or Self Hosted
  • Tracks all steps in your sales process
  • Great Marketing Tools
  • Mass Emailing
  • Customization to meet your requirements
  • Some Social Media Integration
  • Some 3rd Party Google Apps Support

Price and Editions

  • Sugar Community (Free)
  • Sugar Professional ($40 user/month billed annually)
  • Sugar Enterprise ($65 user/month billed annually)
  • Sugar Ultimate ($150 user/month billed annually)

If you’re looking for more then a quick comparison of Zoho VS SugarCRM, you can read an in depth review of by reading  SugarCRM In Depth Comparison.

Recommendations for Choosing the Right CRM for Your Business

Though not one size fit for all when considering the many scenarios where we recommend a specific CRM solution, in an effort to simplify the decision making. Here is what we recommend:

  • Avoid going for an industry specific CRM or not widely used CRM. As widely used CRMs have a much better ecosystem you will save cost on integrations with third party systems and will be easier to find a developer for customization in the long run.
  • If you are a small business (less than $1M) and do not have complicated marketing automation, integrations, customizations; Zoho is recommended over Sugar paid versions.
  • If you do not want a monthly fee and need heavier customizations, consider SugarCRM community.
  • If you are a growing business or a mid/large cap company, with few sales people as a part of sales process, consider Salesforce. The platform is hands down the strongest and no one even comes close to its capabilities. They have 80% market share for a reason.

Want to get in touch with us?